Technical F.A.Q                                  

In The Control Room: 

CD player is not working! why?

Microphone is too quiet

Microphone is too loud

Can't get sound from turntable?

Can't get sound from the computer?

How do I play from my laptop/phone/recording device?

How do I use the phone link in CRA?

How do I use the phone link in CRC?

 

In The Studio:

Studio mics/headphones aren't working?

I need to cue up a CD but my guest in the studio can hear it!

How do I use the talk back system?

 

On The Computer:

How do I record in Audacity?

How do I use Skype?

How do I change the settings in the VLC player?

How do I get a copy of my show from the website archives?

How do I get a copy of my show from the in-station logger?

 

Other Resources:

How do I book a control room/studio?

Useful Links
 

 

CD PLAYERS

Please remember these CD players are old. Sometimes they may need some patience to get them functioning. If you are having problems with the CD players, please try these steps before filing an issue report:   

  • Take the CD out of the tray and back in again                                                                                                             
  • Turn the CD player off and back on again
  • Be patient, press the buttons firmly a few times (don't smack the them!)                                                          
  • Try testing with another CD                                                                        

If you continue to have issues, please file an issue report to the Technical department. Unfortunately, techs have no control over "TOC errors."

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MICROPHONE TOO QUIET

Microphones are extremely directional, meaning the way they pick up your voice depends greatly on how you are facing the mic. If your mic level is too low please consider these steps before assuming it is broken:

  • Sit directly facing the mic so that your bottom lip is parallel with they capsule of the mic
  • Sit no more than 6 inches away from the mic
  • Speak clearly, don't mumble
  • Assure that the fader is at a nominal level (no less than 0 no more than +10)                                                                      
  • Make sure your headphones are getting signal (trim knob labeled headphones on monitor module)
  • Check your monitor module for proper routing (i.e.- you're sending to AUD and your output is PGM)                        

 

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MICROPHONE TOO LOUD

Again, microphones are extremely sensitive, setting a level to be perfect for the 300+ voices using this equipment on a weekly basis is not possible. The technical department has set the level to be the most consistent for the majority. If you find your mic is too loud or distorting please try these steps before filing an issue report:

  • Try backing off the mic another 3 inches or so                                                                                    
  • Try speaking off axis into the mic (see picture -------->)                                                          
  • Put a wind sock onto the capsule of the mic
  • Set the fader level so that the meters read between -5 & 0
  • If the meter level is proper but it is still too loud turn down your headphones
  • Speaking too loudly or shouting will cause distortion

If you are still having trouble after taking these steps, please file an issue report keeping in mind the practicality of setting a perfect level for all the different voices that walk though the doors of co-op.

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TURNTABLE

The turntable in Control Room C is currently not functioning. We apologize for the inconvenience of the situation. If your show needs vinyl please use Control Room A until it is able to be replaced.

Due to the high number of broken/missing needles Co-op is no longer supplying them. If you use vinyl records on your show operators are now responsible for bringing their own.

If you are in Control Room A and the turntable is not working, check below for a possible solution:

  • If the turntable is not spinning please check that it is turned on and that there is no lock setting switched on the equipment.
  • If there is no sound/pop/soft noise when you drop the needle, double check the channel strip on the console for proper level and routing as well as your monitor module for proper output monitoring.
  • If the turntable is spinning and you are hearing sound/ soft noise when you drop the needle, try another record.

If you try another record and it is still not working please file an issue report.

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COMPUTER

If you are trying to play something from the computer and you are not getting any sound, check here for solutions:

                                                                                                                                                                                                                                   

  • Look at the white mixer on top of the computer. Make sure the 1/4" cables are plugged into it and the USB cable is plugged into the mixer and the computer.                                                                                                                                                                                                                                                                                  
  • Try another website. More often than not, when there are output issues it is the audio source not the output to the control room.
  • Double check your routing! I.e. the channel strip is turned on, assigned to the proper output, and the output is routed properly.
  • Check and make sure the computer is not set to mute (the menu at the bottom right-hand side of the computer monitor) or any other volume settings on your browser (ex. playing off youtube with the video volume muted)

After you have taken these steps, if you are still having output issues, please file an issue report.

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STUDIO MIC/HEADPHONES

The studio is used for both Control Room A & Control Room C. It is an integral part of a radio station and important that it is functioning properly. If you are having trouble, please refer to the steps listed below:

  • Make sure the studio snake is plugged into the Control Room you are using.                                                             

There is a patch panel on each side of the Studio going to each Control Room. They are colour coded to match up with the snake coming from the Studio table. Plug them into their respected inputs.

  • Assure you are sending the feed to the Studio (trim knob labeled Studio Feed on monitoring module)
  • If the voices sound far away, make sure you have the correct mic turned on (they're colour coded)
  • If your guest doesn't hear anything from their headphones, make sure they have the fader up on the headphone box in the studio
  • If you are having trouble with the microphone levels being too quiet click here
  • If you are having trouble with the microphone levels being too loud click here
  • If you start getting feedback while guest are in the studio ask your guest to turn down their headphones and send more signal to them from the studio feed.
  • If the headphones are not producing a signal when the microphones are working, check and assure that the headphone box is turned on. There is a red light to indicate power being sent to the box. If the red LED is not lit check to see if the unit is plugged in.

If you still cannot get the studio to work, please file an issue report.

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CUEING UP WITH GUESTS

If you have guests in the studio but you need to cue up the next segment of the show while they are talking follow these steps:

  • Assign the channel strip you are trying to cue (ex. CD Player) to CUE
  • Engage the cue switch on said channel strip
  • Set the level with the cue trim knob (on the monitor module)
  • Whatever you are trying to cue will come through the built in speaker in the console. It will not come through your headphones/ monitors or through to the studio
  • Once you are done cueing, disengage the cue switch and set the channel to PGM so it is ready to go on air

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PLAYING FROM LAPTOP/PHONE/RECORDER

The patch panels on the bottom of the gear rack in each control room are currently not hooked up. Please use the following steps to play from an outside device until further notice. -Thank you

If you find yourself needing to play off of an outside device i.e. laptop, phone, recorder, read the steps below:

  • In each control room there is a mini jack cable next to the guest headphones.                                                           
  • Plug in from that.
  • On the console  use the channel strip labelled A- MINI JACK

If you need to play from an outside device in the studio read below:                              

  • On the patch panel, on either side of the studio, there are rca inputs                                                                                  
  • Plug in an rca - mini cable
  • Plug the mini jack into your device
  • On the console use the channel strip Labelled B- MINI JACK
  • Assign the channel strip to B input channel

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PHONE LINK

Please follow these steps for incoming/outgoing calls using the Phone Module:

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CRA:

INCOMING CALLS:

SCREEN CALL:

  • Watch for the flashing light on the phone link
  • Press white line button on phone link
  • Talk on white screening phone
  • Extra step for this phone link: send the call to the “on-air” level – click on black line button

PLAY THROUGH THE BOARD:

 

  • Set channel to PGM
  • Hang up screening phone
  • Turn the channel strip ON while keeping the fader down (now caller can hear everything else that is on air)
  • Bring fader up
  • Check levels
  • Use board to take caller off air
  • Normalize equipment (can send back to screening level and white phone to talk off air)

OUTGOING CALLS:

SCREEN CALL:

  • Press white screening line
  • Dial number
  • Check quality of phone line!
  • Put call on “on-air” level – press black line

PLAY THROUGH BOARD:

  • Set channel to PGM
  • Hang up screening phone
  • Turn the channel strip ON while keeping the fader down (now caller can hear everything else that is on air)
  • Bring fader up
  • Check levels
  • Use board to take caller off air
  • Normalize equipment (can send back to screening level and white phone to talk off air)

 CRA  can handle up to 3 lines.

 

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CRC:

INCOMING CALLS:

 

SCREEN THE CALL:

  • When phone rings - press CALL on the phone modual first (do not pick up phone first)
  • Pick up white screening phone
  • Prepare your guest for going on air

PLAY THROUGH BOARD:

  • Set channel to PGM
  • Hang up the screening phone
  • DO NOT bring fader up until you're ready to talk to your phone guest on air
  • Turn the channel strip ON while keeping the fader down (now caller can hear everything else that is on air)
  • Bring fader up to “turn on” phone link
  • Check your levels
  • Normalize the board once phone interview is over
  • To talk to the caller again, pick up screening phone
  • Press the DROP button on phone link to hang up

OUTGOING CALLS:

SCREEN THE CALL:

  • Press the CALL button on the phone modual
  • Pick up screening phone
  • Dial phone number using screening phone dial pad
  • Prepare your guest for going on air 

PLAY THROUGH BOARD:

  • Set channel to PGM
  • Hang up screening phone
  • DO NOT bring fader up until you're ready to have your guest on air 
  • Turn the channel strip ON while keeping the fader down (now caller can here everything else thats on air)
  • Bring fader up to “turn on” phone link
  • Check your levels
  • Normalize the board once phone interview is over
  • To talk to the caller again, pick up screening phone
  • Press the DROP button on phone link to hang up

 

TIPS:

  • Don’t forget to DROP the line (i.e. hang up the call)
  • Don’t use hold – go straight from white to black line buttons
  • Double-click line buttons to lock them in
  • You can have more than one caller on at a time (conference call) CRA only
  • You can have other callers waiting to go on air while one caller is on CRA only
  • What does screening mean? - "Are you ready to go on air?" "Do you want to be put on air?"

CRC can handle up only one line at a time.

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TALKBACK

To use the talk back system in the studio follow these steps:

  • To engage the talk back system hold down the TB button on the moniter moduel (yellow button)
  • Speak into the operator mic  do not turn your mic on
  • Talk to your guest while holding down the TB button (yellow)

For your guest to speak back:

  • Have your guest sit at mic 2 (mic 2 colour coded yellow)
  • Assure that your guest knows which talkback button to press ( A or C) on the talkback box in the studio
  • Have them hold down the talkback switch to speak to the control room

NOTE: When your guest is speaking back to the operator their voice will come through the built in CUE speaker. This means even if mic two (yellow) is turned on it will not go on air while they have the talkback button engaged.

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RECORDING IN AUDACITY

 

CRA is currently not set up to record in Audacity. If you need to record please use CRC until CRA is up and running. -Thanks

To record your show or to do a pre recording using Audacity, just follow these easy steps:

  1. Open Audacity on the computer
  2. Set the tracks to record
  3. Test level by watching the meters on the top right hand side of the screen
  4. If you see red lines within the waveform, lower the fader of which you are recording from
  5. Once you have recorded your show, save your project onto your USB flash drive and away you go

EDITING IN AUDACITY

If you are recording a pre-recorded show for later broadcast and you would like to change something (ex. you want a different outro song or you want to rephrase a statement), plase follow these steps:

  1. Select the section of audio you want to cut with your cursor
  2. Use the cutting tool to delete that section of audio
  3. Create another track to record the dub onto
  4. Re-record your segment
  5. Place a fade on each end of the cut audio region
  6. Listen back for bad edits

If you continue to have issues recording and/or editing click here for instructional videos

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SKYPE

Skype is an internet calling service. It is free to use if you call someone who is also using Skype. It is available in both control rooms. It is quite useful for long-distance calls as there is no charge. Please follow these steps to use Skype:

  • If you do not have an account, create one on the Skype webpage (click here)
  • If your guest does not have an account, have them create one on the Skype webpage (click here)
  • Add each other to your Skype account contacts list
  • Turn on your operator mic
  • Turn on the computer channel strip
  • Use the simple keypad interface on the Skype webpage to call your guest or have them call you
  • You are now ready to chat

If you have trouble navigating through the Skype process, please check the useful links at the bottom of this page and click on the Skype how to: link.

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VLC PLAYER

If you are wanting to change the settings on the VLC player for your show, follow these steps:

TO CHANGE FROM CONTINUOS TO SINGLE PLAY

  • Open VLC
  • Go to the drop down menu TOOLS >> PREFERENCES.
  • Click on the AUDIO icon on the left side of the window.
  • Under SHOW SETTINGS select ALL.
  • In the scroll down menu click on PLAYLIST.
  • Check the box that describes what you want ( for single play select PLAY AND STOP).
  • Save settings.

If you are still unable to change the settings click, here for instructional video.

HOW TO MAKE A PLAYLIST

  • Open up your VLC player                                                                                                                                     
  • In the drop down menu media >> add your selected files
  • Once added, go to the drop down menu view >> playlist
  • Another window will open up and show your songs selected
  • Click and drag in which order you want them to be played in

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ARCHIVE

If you want a copy of your show follow these steps below:

  • Go to the Co-op radio website
  • Find the show you want to listen to
  • On the show page select listen to previous on the bottom left hand side of your screen
  • Select the airing you want to download
  • Click the green text labled 'download audio file'
  • Listen or save onto your computer or usb stick

If you are still having issues downloading your show, click here                                     

 

 

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LOGGER

If you want to know how to download from our in-station logger follow these steps:

  • In your browser (ex. Safari, Firefox, Chrome) type in the IP 192.168.2.228 or click here
  • Select the date and time for the show you want to download
  • Follow the prompts on the webpage
  • Listen away!                                                                

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ROOM BOOKING

The station has switched over to online booking. If you're having troubles booking a room follow these steps below:

  • Go to the online booking page click here
  • Choose the room you would like to book
  • Choose the time for your booking
  • If you would like to repeat your booking fill out a request form click here

If you don't see your booking once you've booked your room try refreshing the calender page.

 

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USEFUL LINKS

Here are some useful links for programmers & operators.:

  • Mic'ing technique:
  1. Basics for speech click here
  2. Techniques for in studio performances click here
  3. Techniques for on location interviews click here
  • Music resources:
  1. Bandcamp
  2. 8 tracks
  3. Grooveshark
  4. Earmilk

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VIDEOS

  • VLC player how to:
  • Getting a copy of your show from the logger:
  • How to record your show on Audacity:
  • How to use phone link-
  1.  In CRA
  2.  In CRC
  • Using the talkback system:
  • Plugging in an outside sound device i.e. Ipod,Laptop,Recorder:

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